Replacement Component Under Warranty
If you require a replacement for a faulty component please complete the Warranty Form – this must be supported with a copy of your proof of purchase.
Replacements CANNOT be provided without a fully completed Warranty Form and Proof of Purchase.
We cannot accept responsibility for lost or misdirected returns and recommend for your own protection that you obtain proof of postage. It is the customer’s responsibility to return and pay for the costs of returning the item.
John Adams Leisure Ltd reserves the right to request that consumers return faulty components/ products for inspection.
* Customers do not have a legal right for a replacement if they have accidentally damaged the item, misused the item and caused the fault; tried to repair the item or had someone else repair the item, knew the item was faulty before they purchased it or decide that they no longer want the item.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.